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I can't login even though I am using the correct login format.

Solution
Target Audience: Students.

If you are using the correct Brightspace login format but cannot login, it could be that your account has not yet been created. We create Brightspace accounts the business day following your first enrollment. New accounts are normally ready to access by 8:30 AM.

If you still cannot login after this time, try resetting your Brightspace password. Click the Forgot your password? link on the Brightspace login page and follow the directions. If you have a Brightspace account, this should trigger a reset link to be sent to your College-provided Raider Mail account. Login to your Raider Mail account and look for the message. Once you find it, follow the directions to reset your password and login. If you don't receive the message, please contact the Rose D2L Helpdesk and let us know what steps you have tried. We will help you resolve your Brightspace login issue as soon as possible.

Note: Accounts for current semester enrollments are created daily. Accounts for semesters whose start date is more than a month away, are created weekly. If you have questions or issues, please don't hesitate to contact the Helpdesk.
 
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Article details
Article ID: 34
Category: Login/Access
Date added: 2015-06-29 07:29:23
Views: 1077
Rating (Votes): Article rated 3.0/5.0 (20)

 
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